{"id":3157,"date":"2014-09-06T13:13:46","date_gmt":"2014-09-06T07:43:46","guid":{"rendered":"http:\/\/susanta.com\/blog\/?p=3157"},"modified":"2022-08-02T15:25:54","modified_gmt":"2022-08-02T09:55:54","slug":"copyblogger-support-review","status":"publish","type":"post","link":"https:\/\/susanta.org\/copyblogger-support-review\/","title":{"rendered":"Dear StudioPress Support, You Listening?"},"content":{"rendered":"

It’s been nearly three years since I wrote this post. I’m actually a huge fan of Genesis Framework<\/a> and StudioPress team. However, strangely enough, I was upset with them due to my misunderstanding. Recently, I wrote a StudioPress Review<\/a> on another blog. However, I still keep this post to remind myself of my initial days with Genesis Framework. <\/p>\n

Updated on 25th October<\/strong>: Before you begin to read this post, please be aware that this post was my reaction to an earlier email from StudioPress Support. After spending much time with their framework, supported themes and recommended plugins, I am beginning to realize, I’ve been just as frustrated at my helplessness just as much as anyone else could have been in my place.<\/p>\n

I am not a coder as such and I cannot follow any tutorials that are meant to help people who are familiar with html, css or php. However, it is important to realize all the people on the internet that have written posts on how you could possibly modify a genesis theme are a coder themselves and their posts are meant for people who already know some coding.<\/p>\n

Three months into using Genesis Themes and plugins, I can say that the framework is meant for people who have hands-on experience in coding stuff for their website. If you do not know how to code (e.g how to build a hyperlink in html), you may find it extremely frustrating. The folks at Genesis always advise against using unreliable third-party plugins for security reasons – if you keep on installing unknown third-party plugins, you leave\u00a0your site open to hackers in the event of any potential vulnerability of the plugins you have installed.<\/p>\n

Folks at Genesis, therefore, would rather you made changes to your code than install plugins or shortcodes. This requires that you hire a developer to work on your website. Therefore unless you have any intention to use the available themes out of the box or spend additionally on hiring a developer for their customization, Genesis may not be the\u00a0that ideal\u00a0WP framework\u00a0for you to approach.<\/p>\n

You may proceed to read the post now…<\/em><\/p>\n

I recently bought the Genesis Framework<\/a> and one of their paid themes named Executive Pro<\/a>.<\/p>\n

I wanted to add a contact form to my sidebar so I searched for a compatible plugin for the same.<\/p>\n

I wasn\u2019t quite sure if a normal contact form plugin would be compatible with Genesis Framwork<\/a>.<\/p>\n

Since I had already spent a quite some time searching for the plugin, I decided to contact their Twitter Support<\/a> and see if they could help.<\/p>\n

But as you can see in their reply below, they wanted me to contact their support. Their reply to my Tweet occurred nearly 2 hours after I posted my question to them on Twitter.<\/p>\n

@sushantsahoo<\/a> If you’ll contact our tech support team, we’ll gladly help you find something that works: http:\/\/t.co\/DNwbinuRDr<\/a> -JC<\/p>\n

\u2014 StudioPress (@studiopress) September 5, 2014<\/a><\/p><\/blockquote>\n