I heard about Sunday Mattress from a friend of mine this past year. He was upbeat about his latest purchase — the SundayRest Memory Plus 4 Mattress. A year later, I decided to upgrade my mattress and I turned to him for advice. His recommended Sunday Rest unequivocally and I fell for it hook, line, and sinker.
For the uninitiated, Sunday Rest is a Bangalore-based mattress startup, specializing in a latex mattress and memory foam mattress with a compelling 100-night trial offer.
Let’s face it – you don’t a mattress every now and then. You invest in it maybe every five years or so. When you want to spend your hard-earned money on a mattress, you had better make sure it’s worth the investment.
I’m not writing this review to get an incentive from Sunday Mattress. For me, the real incentive lies in an honest review that actually helps potential mattress buyers make an informed decision.
So, here’s what you need to know before you decide on Sunday Memory Plus 4 Mattress, or any other product from the same manufacturer for that matter.
#1 – The Reality about 100-Night Trial
Sunday Rest pride themselves on their 100 Nights Trial.
In fact, they have a page dedicated to this claim on their website. “Don’t be pressured into buying a mattress after trying it out for just 10 minutes in a showroom,” the page says, giving you an impression that there’s no harm in trying it out. After all, trying out a mattress for three months (risk-free) isn’t such a terrible idea.
However, beneath this sales speak, lie their long-list of complicated terms & conditions that you may not be aware of. Neither I nor my friend knew about it either.
So, what exactly the 100-night trial offer means? Is Sunday Rest actually so generous that they would happily take it back from you with no conditions attached?
Not at all!
Their process is quite complicated and it actually requires so much work from your end that it’ discourage you to entertain their request and be forced to retain your mattress instead.
Here’s what the process involves:
Step #1: They ask you to send the images of the mattress, taken from all sides and an image of the original invoice so they could check the condition of the mattress.
Step #2: They ask you to fill out an 11-page return form via Google Forms.
Step#3: They ask you to pack the mattress in the HDPE covers sent during the shipping and send images of the packed mattress. Please, not that unpacking the mattress is complicated enough. But the company asks you to put it back in the covers, you will need at least four to five people to help you out. I stay in an apartment and I didn’t have the luxury to seek help from so many people.
Step #4: This is the worst part. The company says:
Please note that after the mattress is reverse picked up, if it doesn’t meet our 100 nights trial policy requirement (mattress should not be stained or damaged and please return the original invoice at the time of pick-up), the request for mattress return will be rejected. In that case, you will have to bear the delivery charges in order to get back the mattress, which would approximately be Rs. 2500, Rs. 2000 or Rs. 1500 for King, Queen, and Single mattress respectively.
So, essentially, you’re at the company’s mercy with regards to the refund. In fact, many of their customers also air their frustration for this refund gimmick as shown in the screenshot above.
#2 – The Reality about Free Shipping
Sunday Rest claims they offer free shipping but the reality could be very different depending on who they’ve partnered within your location. For example, in my city (Bhubaneswar), they have partnered with GATI Logistics and they insisted that I pay Rs. 200 or they would simply drop it off at the ground floor (I stay on the 2nd floor).
Even after I complained about it to the support team of Sunday Rest, they couldn’t offer any solutions. Eventually, I ended up paying the extra money as asked by the delivery team. I raised a complaint again but the support team at SundayRest failed to do anything more than simply saying “They’re Sorry”.
Worse, I wasn’t given any resolution on that complaint at all.
#3 – Foul Chemical Smell – What SundayRest Hides from You
The memory foam mattress I bought started giving off a foul chemical smell right from the time I unboxed the package. Initially, I thought it would go away in a couple of days but it continued unabated.
For your information, SundayRest doesn’t really let you know about the smell anywhere on their website. But when I called them up, they said the chemical smell was normal and that I should keep the mattress in a separate room for a couple of days until it goes away.
That’s strange but I think a customer is supposed to be able to use the mattress right away. If the company is advising the buyer to keep the mattress away for a couple of days, they probably should have done the same at their end before packing it.
Plus, the company was lying about the duration — I had to wait for nearly a full month before the foul chemical finally went away!
What about Mattress Quality?
It’s been six months since I purchased the memory foam mattress from Sunday Rest and the quality is quite okay — not bad but nothing extraordinary as such either.
A review left by one of their past customers also makes me wonder about their commitment to promises in the long run. Take a look at the following review and be very worried:
I bought a mattress 20 months back(March 2017), The mattress was lovely for the initial few months and sleep was brilliant. However in 16 months or so, the surface became uneven and there is now a depression on the sleeping area, making the mattress hard in the center and soft on the sides(this is a queen size mattress). Rotating helped for a couple of months but eventually, it was of no use. Sunday agreed to send a technical team for inspection after we sent them pictures. They came with a hardness testing device(whatever that is!) and tested in 32 positions with hardness varying from 39 to 51. They came up with a table that averaged the hardness by taking the median as 100% and the hardness varying from 88.8% to 112.2% and declared that nothing is wrong with the mattress. No idea what the validity of this method is, what the hardness is supposed to be, what happened to their 1-inch warranty clause. (The depression is definitely more than an inch). Going by their method(even if it is hogwash), there is a difference of 25% in softness in different areas of the mattress, not sure how that is considered normal! I now have a mattress that leaves me with back pain every morning.
When a company sells mattresses on the premise of giving you sound sleep, the first thing they should do is be honest about their promises. Maybe the 10-minutes experience at a local store can tell you more about a mattress than what the company website pretends to say! Who knows!
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